A single normalised diagnostic number tells your leadership exactly how much structural drag is embedded in your organisation — and which dimension is driving it. Here is how it works and what it reveals.
Every organisation carries friction. Some of it is visible — slow approvals, bottlenecks, misalignments. Most of it is invisible — the compounding of small inefficiencies that destroy 30–60% of an organisation's potential performance before anyone notices.
IBClay & Company's proprietary diagnostic methodology makes that friction visible. It produces a single normalised score — between 0.00 and 1.00 — as a weighted composite of four quantitative models: Decision Friction Load, Workflow Loss Propagation, Coordination Entropy, and Value Leakage.
Reading the Score
| Range | Category | What It Means |
|---|---|---|
| 0.00 – 0.25 | Low | Organisation runs with minimal structural drag. |
| 0.26 – 0.50 | Moderate | Friction is present and measurable but recoverable. |
| 0.51 – 0.75 | High | Structural friction is materially destroying performance. |
| 0.76 – 1.00 | Severe | Friction is the single largest constraint on the business. |
Why Boards Care
A friction score reframes board conversations. Instead of debating whether "decisions are slow" or "coordination is difficult," the board receives a number — and the exact breakdown of which of the four dimensions is driving it. That number is the starting point for every strategic intervention.
“A diagnostic score does not tell you what to do. It tells you where you are. Every decision after that becomes measurable.”